Online Banking Login
 Enroll Now
 Help
 Online Banking FAQs
Like Us on Facebook! Google Search Subscribe to our Channel! Like Us on Facebook! Google Search Subscribe to our Channel!

If Your Debit Card is Denied

If Your Debit Card is Denied

What do I do if my Debit Card is denied?

  1. If running your card as a credit with a signature does not work, have the merchant try running your card as a debit transaction with a pin.
  2. If running your card as a debit with a pin does not work, have the merchant try running your card as a credit with a signature.
  3. If steps 1 & 2 do not work, have the merchant try hand-keying the card number in with the expiration date [some clerks will not know how to do this].
  4. If an ATM is nearby, try using your card to get cash instead of using it as a POS [point of sale] transaction.
  5. When you experience these issues notify the bank that provided your debit card [please notify us even if one of the above suggestions solved your problem].


FYI - When Bank of Gravett experiences technical problems your debit card may still work, however, stand-in limits will be in place. Stand in limits are: $300 POS & $100 cash [as opposed to live-balance limits of $1000 POS & $300 cash]

Storms, phone line outages, electrical outages, software updates, and hardware updates can potentially interfere with your debit card working properly. As a matter of good habit, always carry a check or checks for emergencies.
[scheduled software and hardware updates are posted on our website, at our locations, and on your Online Banking account page]