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If Your Debit Card is Denied

If Your Debit Card is Denied

What do I do if my Debit Card is denied?

  1. If running your card as a credit with a signature does not work, have the merchant try running your card as a debit transaction with a pin.
  2. If running your card as a debit with a pin does not work, have the merchant try running your card as a credit with a signature.
  3. If steps 1 & 2 do not work, have the merchant try hand-keying the card number in with the expiration date [some clerks will not know how to do this].
  4. If an ATM is nearby, try using your card to get cash instead of using it as a POS [point of sale] transaction.
  5. When you experience these issues notify the bank that provided your debit card [please notify us even if one of the above suggestions solved your problem].


FYI - When Bank of Gravette experiences technical problems your debit card may still work, however, stand-in limits will be in place. Stand in limits are: $300 POS & $100 cash [as opposed to live-balance limits of $1000 POS & $300 cash]

Storms, phone line outages, electrical outages, software updates, and hardware updates can potentially interfere with your debit card working properly. As a matter of good habit, always carry a check or checks for emergencies.
[scheduled software and hardware updates are posted on our website, at our locations, and on your Online Banking account page]